I enjoyed the location, close to various attractions. The kids loved the Aerial Tramway, which offered nice views. On one occasion, I dined out and tried some great German food. the potato pancakes were a highlight. It reminded me of my time living in Germany, and my partner and I appreciated the delicious options. The coffee was good too, perfect for starting our day.

The breakfast was not good, leading us to eat out instead. The hot tub wasn't working during our stay, which we were looking forward to. Housekeeping did not meet expectations on several occasions.

The location is fantastic for walking to nearby attractions. The beds were super comfy, perfect for unwinding after a day out. Staff were friendly and helpful, always ready to assist. The breakfast offered decent options, including warm biscuits that hit the spot. However, the room felt outdated. The carpets had stains and some furnishings showed wear. The hot water took forever to heat up, making showers frustrating. The lack of housekeeping services during our stay was disappointing, especially since the room needed a bit of tidying up. The breakfast also lacked variety, leading us to eat out some mornings.

The location was lovely, and the beds were somewhat comfortable, if you ignore the couch insisting it’s 'low to the ground. ' The staff was friendly, but the overall vibe screamed 'we’re still in the 90s! '

The pool was hotter than a sauna, and the handicap lift was about as secure as a lawn chair. Yikes!

The staff was friendlier than my grandma's homemade cookies, always ready to help with a smile. Breakfast was a delightful surprise, with warm biscuits and gravy that could make anyone feel better on a chilly morning.

Old, stained carpets.

my husband and i loved our stay here. the views from our balcony were stunning, overlooking the mountains and the vibrant strip. the staff was super friendly and made us feel right at home during our getaway.

the shower water was either freezing or burning.

I had a great stay. The location is perfect for exploring nearby attractions. The staff were friendly and accommodating. Breakfast options were varied and satisfying. My room was cozy and comfortable.

all fine, but cleanliness issues

Great location and friendly staff

I really enjoyed my stay with a cozy room that provided a great view. The location was fantastic, making it easy to walk to shops and attractions, and the staff were genuinely welcoming and helpful. Breakfast options were varied, but I thought they could use more fresh selections. it was a pleasant experience.

Friendly staff and clean room! The location was ideal, right across the street from our favorite breakfast spot where we powered up for the day. Also, we were able to explore downtown without fussing with parking.

It wasn’t exactly a bargain, but well, it was acceptable.

clean rooms with great breakfast

our stay was a wonderful surprise, particularly the cooked-to-order omelets and the warm, welcoming staff who seemed genuinely to care. it felt like a home away from home, nestled in the heart of gatlinburg.

i recently stayed here for a relaxing family trip, and it exceeded my expectations. the staff was super friendly and accommodating, and we loved having a spacious suite that was clean and comfortable. the breakfast was a delightful surprise, offering a great selection that fueled our days exploring gatlinburg.

the hot tub didn’t work

The bed was comfy, but the bathroom had hot water issues.

The location is ideal for sightseeing and dining. Our two queen bed room was spacious and clean. The staff was friendly and helpful. Breakfast options were satisfying, with a consistent menu each day. I enjoyed the accessible facilities.

The hotel staff were incredibly friendly, making check-in easy, and the complimentary breakfast was delightful, offering a variety of hot options that made mornings enjoyable. Plus, the location is excellent, just a short walk to attractions.

More comfortable seating options in common areas would help.

I appreciated the lovely décor and cleanliness of our room, making it a comfortable retreat after exploring the beautiful surroundings. The friendly staff also catered to our needs, ensuring a pleasant and enjoyable stay.

Improve elevator service for easier accessibility.